At Accelerate, we place a lot of emphasis on the importance of the company culture. That means we care about the attitudes and actions of everyone on our team. The values they hold and the daily decisions they make are core parts of what makes us unique as an organization. And we’re justifiably proud of the fact that the Accelerate company mission, everyday work environment, leadership style, expectations of team members, collective goals, and ethical standards are reasons that so many professionals want to work for us. It means we’re a company that does things right and for the right reasons.

What are the puzzle pieces that make up the Accelerate work culture? It’s so many things, but perhaps the critical element is job satisfaction. Our team members actually enjoy coming to work each day. How many organizations can say that about their workers? But the real question is WHY they like their jobs. Most of our people will tell you they get a lot from their careers here.

They’ll tell you how good it makes them feel to help veterans, how quickly the time passes because the work is interesting and rewarding, that the people they work with are excellent at what they do, that the products we offer are the very best in the industry, and that every team member is passionate about offering the utmost in customer service.

Our people set us apart. They understand the greater good and know first-hand how rewarding it is to help people out of tough financial circumstances and to make a positive impact on the lives of the customers we serve. For our team, the central elements of the job are customer service, supporting veterans’ causes, and helping each other succeed.

And when it comes to supporting our own employees, Accelerate’s founders and leaders offer everything necessary for getting the job done quickly and efficiently, like multiple in-house training programs, constantly upgraded technical and software systems, the best products in the mortgage loan industry, and long-term growth goals that offer an upward career path for every Accelerate employee.

We are also a place where hard work and success are celebrated. At Accelerate, top performers are rewarded in many ways, with special lunches, social get-togethers, awards, and financial incentives. Each week, excellent work is highlighted in a short meeting dedicated to celebrating excellence. There are also ongoing company-wide competitions as well as in-office contests and motivational challenges. Everyone takes part and enjoys the chance to put themselves to the test.

These facets of the Accelerate company culture work to develop a family atmosphere in which, even amidst competition, people support and encourage each other in every way possible. That’s just one of the reasons we promote from within and base promotions on how well a team member has satisfied customers and performed overall. Goal-setting and leadership mentoring are vital features of the success formula at Accelerate.

In all, our corporate culture is about customer service. It’s why all our people return and answer phone calls promptly, empathize with every client, offer quick turnaround time on mortgage applications, and stay on top of every change in VA loan programs. Whatever it takes to be the best for our customers is what we do. That’s a constant.

Who are the people that make Accelerate what it is? Our team consists of more than 70 highly motivated individuals, each one of whom feels lucky to have the opportunity to work with and serve the veteran community. Our workers have a deep belief in the importance of honor and integrity, and in bringing those values to every aspect of their career. If you have ever had the chance to interact with an Accelerate employee, you know that they are articulate, intelligent, up to date on all aspects of the mortgage process, outgoing, eager to learn new things, and always proud to be on a growing team that gets the job done.

They reflect many of the same values held high by members of the U.S. military, namely honor, and integrity. There’s no room at Accelerate for non-compliance with rules and laws. The mortgage industry is highly regulated, so it’s vitally important for our team members to adhere to the letter as well as the spirit of the law. Likewise, we are always working to enhance speed, efficiency, and sensitivity to customers and each other. In the end, our organization is successful because we embrace a culture that emphasizes customer-focused work, industry knowledge, growth, innovation, honor, integrity, and ethical adherence to industry regulations at all times.

If we could put our entire company culture description in a few words, those words would be compassion, service, and empathy. Our workplace is family-oriented, our people help each other, and enjoy close bonds of friendship. And when it comes to our customers, we strive, day in and day out, to hear what our clients are saying, see things from their point of view, and serve them as best we can.

Each person on the Accelerate team possesses the drive to do better. They love what they do, and it clearly shows. We appreciate how hard they work and are proud of what they do for veterans, each other, and every person who comes to us for help.

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